PRIVACY POLICY

Last Updated: February 24, 2026

Welcome to Queri, a digital platform provided by Queri Co., Ltd. (“Queri”, “Company,” “We,” “Us,” “Our”).

The purpose of this Privacy Policy is to inform users about the collection, use, disclosure, and protection of your personal information when you use the Queri platform ("App"), including the Queri website, mobile and web application, livestreaming features, replay functionality, gifting systems, and related services. By using the App, you agree to the terms of this Privacy Policy in full.

This Privacy Policy applies to all users of, including visitors to, our App. Your use of our App as a User (“User(s)”, “You”, “Your”) or Content Creator (“Content Creator(s)”, “Creator(s)”, “You”, “Your”) is governed by this Privacy Policy.

Our Company is committed to protecting the privacy of its Users and Creators. The purpose of the Privacy Policy is to inform users about the collection, use, disclosure, and protection of your personal information when you use the App.

Incorporation of Other Policies

This Privacy Policy works in conjunction with and is supported by the following policies, which provide comprehensive information about the rules and responsibilities surrounding user privacy and data protection:

• Terms of Service: This document outlines the terms and conditions of using the App. Your use of the App is subject to the provisions of the Terms of Service, which includes information on your rights and obligations.

• Acceptable Use Policy: The Acceptable Use Policy sets the guidelines for appropriate behavior on the App. Your interactions and behavior on the App should align with the rules specified in the Acceptable Use Policy.

• Creator Terms of Service: If you are a creator on the App, the Creator Terms of Service apply to you. These terms detail your obligations, rights, and compensation structure as a creator using the App.

In the event of any conflict or inconsistency between this policy and any other agreements, policies, or terms applicable to the App or Company, Queri Co., Ltd reserves the right, in its sole and absolute discretion, to interpret the conflicting provisions and to determine the controlling document or interpretation, which decision shall be final and binding.

Information We Collect

When you use the App, we may collect the following personal information:

First Name
Last Name
Display Name
Handle
Email Address
Gender
Date of Birth
Country of Residence
Third Party Social Media Account Handle/URL
Bank Account Details

In connection with Live Streaming features, we may also collect:

Live Stream video and audio content
Archived livestream recordings and replays
Real-time chat messages and comments
Digital gifting history and transaction records
IP address, device information, and connection data
Usage data such as viewing time, engagement, and interaction metrics
Reports, moderation logs, and safety review information

We use this information to provide the services offered by the App and to communicate with you regarding your use of the App.

Use of Your Information

We use your personal information for the following purposes:

• To provide the services offered by the App
  To operate and support Live Streaming and replay functionality

• To process transactions, including gifting and digital payments

• To communicate with you regarding your use of the App

• To send you promotional emails about new features or other information we think you may find interesting, with your consent

• To monitor compliance with our policies and prevent fraud, abuse, or illegal activity
  To comply with legal obligations

• Live Stream recordings and chat logs may be reviewed for safety, moderation, dispute resolution, fraud prevention, and legal compliance purposes.

Disclosure of Your Information

We will not share your personal information with any third parties except as follows:

To comply with legal obligations
To provide the services offered by the App

Personal information may be shared with service providers or other third parties who assist our Company in providing the App's services, including payment processors, livestream infrastructure providers, hosting services, analytics providers, and moderation support providers.

We may disclose information where necessary to protect the rights, safety, or property of the Company, Users, Creators, or others.

Security of Your Information

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it from unauthorized access, disclosure, and use.

This includes reasonable safeguards applied to Live Stream recordings, archived content, chat logs, and transaction data.

However, no method of transmission over the Internet or method of electronic storage is completely secure.

Deletion of Your Information

You may delete your account at any time. This is an irreversible action.

However, certain information may be retained for legal, fraud prevention, dispute resolution, tax, accounting, or legitimate business purposes. Such retention periods may exceed one year where required by law or operational necessity.

Live Stream recordings and related data may be retained for safety, compliance, and operational purposes, even if later removed from public view.

Use of Cookies and Tracking Technologies

When you use the web version of the App, we may use cookies and similar tracking technologies to provide a better user experience, analyze traffic, improve services, and support security measures.

International Data Transfers

Your information may be processed and stored in jurisdictions outside your country of residence, including Japan and other locations where our service providers operate.

By using the App, you consent to such transfers in accordance with applicable data protection laws.

Compliance with Data Protection Laws

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, and relevant Japanese data protection laws.

Where required by law, you may have the right to request access to, correction of, deletion of, or restriction of processing of your personal data. To exercise these rights, please contact us.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@queri.co.jp.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes to this Privacy Policy by email or by posting a notice on the App. Your continued use of the App after we make changes to this Privacy Policy is deemed to be acceptance of those changes.

We recommend that you regularly review this Privacy Policy to ensure you are aware of any updates or changes. If you do not agree to any changes made to this Privacy Policy, you must immediately cease using the App.

Thank you for using Queri.